FAQs

Support

Frequently Asked Questions

Please confirm all purchases before you complete them as we are unable to provide refunds. If you need assistance with your purchase, please contact us.

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Please  contact us for all questions related to technical support. A representative will respond to your question within 24-48 business hours.

A charge will immediately appear on your bank statement under the name "Sheridan Books".

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates.

If your order has been charged tax and you are a tax-exempt organization we will refund the tax portion of your purchase.  To apply for a refund of the tax portion of your order please follow the procedure below.

1.  Place your order.

2.  Forward a copy of the received invoice along with a copy of your tax Exempt Certificate to:

          Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
          Fax: 734.385.1689 - Attn: Tax Exempt

3.  Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.

Please contact us for information about discounts.

A list of all our books can be found on the Dumbarton Oaks website. When you select a book, you will find links to all available purchase and download options. New titles are released through our distributor, Harvard University Press. Some books that have been out of print or available in hardcover only can be purchased here in paperback. As part of our continued commitment to making our resources as widely available as possible, many of our titles can also be downloaded for free from our website.

If you are interested in seeing an out-of-print title reissued or a hardcover-only volume made available in paperback, please fill out our online form.